Frequently Asked Questions
Everything you need to know about our fragrance and beauty collections.
What is the shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping may take 7-14 business days.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any customs duties or taxes.
What is your return policy for beauty products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested unless they are defective.
Are d'Annam products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our fragrances and skincare products are 100% vegan and we never test our formulas on animals.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.